Organizer Awareness and Responsibilities
Being prepared can help you handle unexpected requests. Despite all possible efforts to create an accessible event, some participants may request accommodations at the event. The University is obligated to make its best effort to provide access if the request is reasonable and can be readily accomplished. Staff awareness and sensitivity are essential to successfully complying with this obligation.
When a participant requests an accommodation, respond as quickly as possible. It may take several communications to work through the details of a particular request. In some circumstances, several options may be available to address an accessibility need. The option preferred by the participant should be given primary consideration. Event planners should also budget for anticipated costs associated with an accommodation. Any questions about whether an accommodation request is reasonable, including associated costs, or general questions regarding accessibility requirements at events may be directed to the Office of Accommodation and Accessibility Services by email at access@uark.edu or by phone at 479.575.6208.
Organizers should be aware of disability etiquette and take proactive steps to inform themselves about how to interact with individuals with disabilities.
More information about people first or identify first language and tips on communicating with and about people with disabilities can be found by the University of Arkansas Partners for Inclusive Communities website Language and Disability.
Additional Disability Etiquette Materials can be found here:
- Disability Etiquette Video. Length: 30 seconds
- Disability Awareness to Increase Your Comfort, Confidence, and Competence. Length: 27 minutes.
- Disability Etiquette Top 10 Tips. PDF
- United Spinal’s Disability Etiquette Publication Offers Tips on Interacting With People With Disabilities. PDF
- Terminology Quiz by the National Center on Disability and Journalism Google Form
On-site Registration or Check-In
Registration workers should be well-informed about how to provide accommodations and where to obtain services. Staff should know the answers to common questions such as:
- “Do I need a University permit to use an accessible parking space?”
- “Where is the accessible restroom and water fountain?”
- “When traveling around campus, how do I find accessible paths of travel?”
- “Are there Braille directional signs in the building?”
- “Will there be a wheelchair or scooter available to use. If not, where can I rent one locally?”
- “Where can my service animal relieve itself?”
During the Event
Event staff should be apprised of the general obligation to provide accommodation for people with disabilities. Staff should be prepared to offer assistance (directions for drop-off and accessible parking, seating, or using the amenities of the building, etc.).